Privacy Policy

1. Information We Collect

Personal Information You Provide

• Account details: name, email address, password, institution affiliation
• Enrollment information: programs selected, course progress, assignment submissions
• Contact form submissions and support requests
• Payment information (processed securely through third-party payment providers)
• Professional background information provided during registration

Information Collected Automatically

• Device information: browser type, operating system, screen resolution
• Usage data: pages visited, time spent on content, learning activity timestamps
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

• Provide, operate, and improve our educational platform and services
• Process enrollments, track course progress, and issue certificates
• Communicate with you about programs, updates, and support requests
• Personalise your learning experience and recommend relevant content
• Generate anonymised analytics to improve our curricula and platform
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Partner institutions: If you enroll through an institutional partnership, we share relevant enrollment and progress data with your sponsoring institution, as disclosed at the time of enrollment.
• Service providers: We work with trusted third parties (hosting, email delivery, analytics, payment processing) who process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Bloom AI University, our users, or the public.
• Anonymised data: We may share aggregated, de-identified data for research, reporting, or educational improvement purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Role-based access controls within our platform
• Regular security assessments and monitoring
• Secure hosting on AWS infrastructure in the Asia-Pacific region

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Course completion records and certificates may be retained indefinitely to support credential verification. You may request deletion of your account and associated data at any time (see Section 7).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyse website traffic and usage patterns

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our platform.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at privacy@bloomai.university. We will respond within 30 days.

8. Children's Privacy

Bloom AI University's services are designed for professionals and adult learners. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. International Data Transfers

Our services are hosted primarily in India (AWS Asia-Pacific Mumbai region). If you access our services from outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@bloomai.university
• Contact form: bloomai.university/contact